This is a letter that I wrote to O2 Germany expressing the frustration I have with canceling my mobile phone contract. Discussions with their customer service department left me angry and ready to scream.

July 4, 2007

To:
O2 Germany
Kundenbetreuung
90345 Nürnberg

Re: I've been trying for two years to cancel my contract and you won't let me. This is why I will never be an O2 customer again.

Dear O2 Germany,